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Voided Orders Explained: Why You Need to Catch Them

Updated

Void Order Definition

A voided order is a potential sales transaction that has been completely canceled before the customer has made payment.

Because the ORDER is stopped before the checkout process happens, money never reaches your business.

Void versus Refund

Understanding the mechanics of a voided order involves looking at how it differs from a refund and how it is typically processed.

The primary difference between voiding a transaction and issuing a refund is timing.

Void

A void will occur before the ORDER is tendered to cash, card or other payment method. The ORDER is effectively erased as if it never happened.

Refund

A refund occurs after the ORDER has been finalised and turned into a SALE. Funds have been received or are waiting to be cleared by a card processor as a settlement.

Why Report on Voids ?

  • Loss Prevention
  • Inventory Management
  • Sales Reconciliation
  • Operational Efficiency
  • Operator Competency
  • Financial Compliance

View Voided Orders

In the left pane of the Back Office Management console, click Activity / voided Orders.

By default, all STORES and all VOIDS for the current day are presented.

YumaPOS Knowledgebase BOM Activity Voided Orders

Voided Orders Filters

Store: Default is all STORES, but you may select just one.

Search: Enter an Order # to filter by

Creation Date: You have the option to filter for a specific date or a date range that represents the ORDERs creation date.

Void Date: The default is today, but you have the option to filter for a specific date or a date range.

Void Reason: the default is to list ALL voided reasons, but you have the option to filter for a specific reason. Available reasons will depend on those that have been set.

Deduct: Default is all, but you have the option to filter by “With Deduct” or “Without Deduct”. This is chosen by the operator or preset against the reason.

View Void Detail

Select any order# to open the ORDER and view the voided transaction in detail.

YumaPOS Knowledgebase BOM Activity Voided Orders Transaction Detail

View Voided Order History

Select the <history> button to view the date. time, status, employee, terminal and store as a history.

YumaPOS Knowledgebase BOM Activity Voided Orders Transaction History
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