Glossary of Terms
Aa
- ABN
- Australian Business Number. A unique 11-digit identifier issued by the Australian government to businesses operating in Australia.
- Account Manager
- An Account Manager is a YumaPOS representative assigned to a client to assist with setup, planning, and ongoing support for their POS and payment solutions.
- ACN
- Australian Company Number. A unique 9-digit number issued by the Australian Securities and Investments Commission (ASIC) to every company registered in Australia.
- Act of Receiving
- A type of inventory document or record within YumaPOS that confirms the receipt of goods into inventory, often related to a purchase order.
- ACTION LOG
- A system feature that records who performed what action, when, and from where, useful for troubleshooting and auditing.
- Activity module
- A section within the Back Office Management console dedicated to tracking and managing various operational processes and real-time events, such as processing orders.
- Application For Trade Account
- A required form used by YumaPOS to establish a business in their systems. Information from this form often helps determine the unique URL for a YumaPOS TENANT.
- Applying Inventory Documents
- A YumaPOS process where inventory transactions are processed in chronological order, especially important when back-dating documents, to ensure accurate cost calculations using FIFO.
- APPS
- A collective term referring to the various software applications within the system, including customer-facing (e.g., eSHOP, Self-Serve Kiosk) and staff-facing (e.g., POS APP) interfaces that display items and process orders.
- Automatic Failover
- A redundancy feature where a system automatically switches to a standby or backup component when the primary component fails, ensuring continuous operation. Typically NBN / FTTx will have 4G / 5G as failover.
Bb
- Back Office Action
- A category of actions or events performed within the system's Back Office Management (BOM) interface.
- Back Office Management Console
- The central administrative interface of YumaPOS where users can access and manage various functions, including the Dashboard.
- BASE PRICE LIST
- The primary list where the standard selling price for MENU ITEMS is defined.
- Basic retail functionality
- Core operational features required for fundamental retail operations, typically referring to simpler transaction processing without advanced tracking or inventory management needs.
- BOM
- The Back Office Management system for YumaPOS, used for configuring system settings, managing inventory, staff roles, and accessing various reports.
- BUSINESS DAY
- A specific operational period defined within the YumaPOS system, used for reporting and performance tracking of stores.
- BYOD
- An acronym for 'Bring Your Own Device', referring to the practice of using personal or pre-existing hardware for YumaPOS operations rather than devices provided by YumaPOS.
Cc
- Capacitive multi-touch
- A display technology that registers touch input through electrical changes, allowing for multiple simultaneous touch points, commonly found in modern smartphones and tablets.
- Category
- A grouping mechanism within YumaPOS used to organize items, such as menu items or inventory, allowing for streamlined management and settings configuration.
- Certified for Trade Use
- A regulatory certification indicating that a weighing or measuring device meets specific legal and accuracy standards required for commercial transactions where goods are sold by weight or measure.
- CHECKOUT
- The final stage of an order process where payment is accepted, and the order is finalized and converted into a sale.
- Cost Toggle
- A user interface control within Back Office Management (BOM) 'Items List' that, when enabled, displays calculated cost information for MENU ITEMS alongside their selling prices.
- Course
- A setting used primarily in restaurants to define the serving order of menu items (e.g., appetiser, main, dessert) or to group goods for production printers.
- CUSTOM PAYMENT
- A configurable payment method in the system, allowing businesses to accept non-standard or unique forms of payment.
Dd
- Data Centre
- A dedicated physical facility used to house computer systems and associated components, such as telecommunications and storage systems, for cloud-based services and applications.
- Data Import
- The process of transferring data from an external source into a target system, often used to populate a new system with existing business information.
- Data Points
- Physical network or power connections installed at a specific location to support hardware like POS terminals or production printers.
- DB
- An abbreviation for Database, an organized collection of structured information or data, typically stored electronically in a computer system.
- Default Cost Price
- A pre-set cost assigned to an INVENTORY ITEM, used by the system when no VENDOR INVOICE has yet been entered for that item.
- Docket
- A document, often a printed receipt or slip, that confirms a financial transaction or payment, typically issued to both the merchant and the customer.
- Driver APP
- A mobile application designed for delivery drivers to manage and track orders, facilitating the delivery process from the store to the customer.
Ee
- EFT
- Electronic Funds Transfer (EFT) refers to the electronic movement of money from one bank account to another, typically processed through a pinpad during a transaction.
- eftPOS
- Electronic Funds Transfer at Point Of Sale; a system that allows customers to make electronic payments directly from their bank accounts using an card or enabled device at a merchant's location.
- Employee
- A staff member registered within the system, typically with assigned roles and permissions, whose activities and transactions can be tracked.
- Employee Information
- A detailed profile screen or section within the Back Office that provides specific data and records related to a selected staff member, such as personal details or performance metrics.
- End of Shift Date & Time
- The recorded date and time when an operational period for a point-of-sale (POS) terminal or employee concludes, marking the cessation of sales activity.
- eSHOP
- A specific sales channel or e-commerce integration within the YumaPOS system, from which sales data is received.
Ff
- Filters
- Tools or criteria used within the YumaPOS BOM & POS to refine the data displayed, allowing users to focus on specific stores, periods, or other parameters.
- Food Aggregator
- An online platform that lists menus from multiple restaurants or stores, allowing customers to place orders for delivery or pickup, often integrating with POS systems.
- FTTx
- An abbreviation for 'Fiber to the x', referring to various broadband network architectures that use optical fiber to provide internet connectivity, where 'x' can represent home, curb, node, etc.
Gg
- GIFT CARD
- A prepaid stored-value money card issued by the system, which can be used by customers to pay for goods or services.
- GST
- Goods and Services Tax; a broad-based consumption tax applied to most goods, services, and other items sold or consumed in a country, often represented as a percentage.
Hh
- Hamburger menu
- A common user interface icon, typically represented by three horizontal lines, which opens a navigation drawer or a menu with additional options, such as toggling fields in a report.
- Haptic feedback
- Technology that provides a tactile response, such as vibration, to a user's action or interaction with a device, often used in touchscreens to simulate the feel of a physical button press.
- HOUSE ACCOUNT
- A payment option where a customer's order is charged to an internal account, typically for later settlement or for pre-approved credit.
- HTML Code
- HTML (Hypertext Markup Language) Code is the standard language used to create web pages and web applications.
Ii
- INVENTORY CATEGORIES
- Classifications used to group inventory items, enabling organized reporting on the cost of goods sold.
- INVENTORY ITEM
- A specific type of item within YumaPOS that represents goods purchased, produced, or stored, and to which a cost price is assigned.
- INVENTORY STORAGE AREA
- A designated area within YumaPOS where inventory for one or more STORES is managed. It is automatically created and linked to a new STORE.
- Inventory Transaction
- A record of any event that changes the quantity or status of INVENTORY ITEMS, such as receiving goods, returning items, writing off spoilage, or transferring between locations.
- Item Type
- A classification for MENU ITEMS, typically either 'Menu Item' or 'Retail Item', which affects available features like Recipes and Modifiers.
- Items List
- A specific section or view within Back Office Management (BOM) interface where users can manage and view details of items, including their recipes and costs.
Kk
- Key Performance Indicators (KPIs)
- Measurable values that demonstrate how effectively a YumaPOS store or business is achieving key business objectives. The Dashboard displays various KPIs to provide an overview of performance.
Ll
- Label Printing Scale
- A specialized piece of hardware that combines a weighing scale with a built-in printer, used to weigh products and print corresponding labels, often with barcodes or pricing information.
- Landing Page
- A standalone web page designed for a specific marketing or advertising campaign, where customers can find information or make a purchase.
- Last Sale Date & Time
- The precise date and time when the most recent sales transaction was recorded on a particular point-of-sale (POS) terminal.
- Legal Entity
- A distinct legal identity, often corresponding to a registered business number like an ABN, which can be associated with one or more STORES within the YumaPOS system.
- Logical Printer
- A virtual representation of a printer within the YumaPOS system, which can be mapped to one or more physical printers and configured for specific printing tasks.
- Logical Production Printer
- A conceptual printer designation within the system that routes print jobs to specific physical production printers based on POS settings.
- LOYALTY POINTS
- Points earned by customers, typically through purchases, that can be redeemed for payment or discounts on MENU ITEMS.
Mm
- Marketing Modules
- Specific components or features within YumaPOS designed to help businesses manage and execute marketing campaigns, often utilizing collected customer data and groups.
- Markups
- The difference between the selling price of a MENU ITEM and its calculated cost, used to assess profitability.
- Membership Platform
- A system or set of features used to manage customer memberships, including sign-up, data collection, and the application of member-specific benefits or loyalty programs.
- MENU CATEGORY
- A classification that organizes MENU ITEMS into logical groups. Every MENU ITEM must belong to one.
- MENU ITEM
- A specific type of item within YumaPOS that represents products sold to customers, whose cost is calculated based on its associated INVENTORY ITEMS via a RECIPE.
- Merchant
- A business or individual that sells goods or services to customers, typically accepting payments via various methods such as credit cards or debit cards.
- Merchant Dashboard
- A web-based interface or application that provides merchants with a centralized view and control over their payment transactions, reports, and other business-related data.
- mis-makes
- Products or items that have been prepared or created incorrectly, leading to wasted materials, re-work by staff, and potential discrepancies in sales data.
- MIXED TENDERS
- A payment process that allows a single order to be finalized using a combination of different payment methods.
- Mobile Customer App
- A software application designed for mobile devices, allowing customers to browse products, place orders, and interact with a business.
- Modifier
- An item or option that can be added to or associated with a main menu or inventory item, allowing for customization or variations.
- MODIFIERS
- Optional attributes or choices that can be applied to a product (item) to customise it, such as preparation instructions, ingredient additions, or size variations, often captured during an order.
- MOTO
- Mail Order/Telephone Order (MOTO) refers to transactions where a customer provides payment card details over the phone or by mail, without the physical card being present at the point of sale.
- Multi-store capability
- The system's ability to manage and operate multiple individual STORES under a single YumaPOS TENANT, allowing for separate configurations and operations.
- Multistore
- An option for a storage location that, when enabled, allows that single location to manage and track inventory for multiple associated stores.
Nn
- NBN
- The National Broadband Network, Australia's wholesale open-access data network, designed to provide high-speed internet to homes and businesses across the country.
Oo
- OPENING FLOAT
- The initial amount of cash recorded in a till at the start of a business shift, often entered via a 'CASH IN' action.
- ORDER
- A transaction that has not yet been finalized on the POS APP, appearing under 'Processing Orders' in the BOM.
- ORDER STATUS
- A descriptor indicating the current stage or condition of an order within the system, such as In Progress, Ready, Delivered, or Voided. Understanding these statuses is crucial for accurate order tracking and management.
Pp
- Pinpad
- A device used in electronic payment systems for customers to enter their Personal Identification Number (PIN) to authorize a transaction, often integrated with a POS system or used standalone.
- POS
- Point of Sale; the place where a customer makes a payment for goods or services. It can refer to the physical checkout counter or the system used to process transactions.
- POS APP
- The Point of Sale application used by staff to process sales, manage customer orders, and perform daily transactional operations at the point of interaction with customers.
- POS System
- A Point of Sale (POS) system is a combination of hardware and software used by businesses to complete sales transactions, track inventory, and manage customer data.
- PRICE OVERRIDES
- A system function that allows for manual adjustment of item prices within a sale, typically visible in the transaction details.
- Product Listing
- A comprehensive list of all items or services that a business offers for sale, including details such as name, price, and description.
- PRODUCTION ACT
- An internal document or transaction within the system that records the details of an item's production, serving as a source for determining the item's production cost.
- Production Docket
- A specific type of docket or printout generated by the system that details items required for preparation or fulfillment, typically sent to a production area like a kitchen or stock location.
- Production Printer
- A printer configured within the system to receive and print production dockets, typically located in areas like a kitchen, bar, or shipping department, based on item categories.
- PRODUCTION RUNS
- A process within the inventory system where multiple inventory items are consumed to produce a new, distinct inventory item.
- Promotion
- A defined offer or discount based on specific criteria, designed to influence sales or customer behavior, with its performance tracked in the YumaPOS Dashboard.
- Purchase Order
- A commercial document issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services.
Qq
- QR Ordering
- A system where customers scan a QR (Quick Response) code with their mobile device to access a menu or ordering interface and place an order.
Rr
- RECEIVALS
- Records or transactions that indicate the physical receipt of goods or inventory from a supplier, often occurring before a formal vendor invoice is entered into the system.
- RECIPE
- A definition in YumaPOS that links INVENTORY ITEMS to a MENU ITEM, specifying the components and quantities required to produce the MENU ITEM, and used to apportion costs.
- Refactor
- A type of inventory transaction used when INVENTORY ITEMS are transformed into other INVENTORY ITEMS, indicating a change in their composition or form.
- ROLES
- Defined permissions and access levels assigned to staff members within the YumaPOS system, controlling what actions they can perform.
Ss
- SAFE DROPS
- A practice of removing excess cash from a till during a shift and depositing it into a secure location (safe) to minimize risk.
- Sales Mode
- A setting that determines how inventory levels are reduced when items are sold from a specific store or storage area, with options like deducting all items, only specific categories, or no items at all.
- Self Service Kiosks
- Interactive digital terminals that allow customers to independently browse menus, place orders, and sometimes pay, reducing the need for direct staff interaction.
- Self-Serve Kiosk
- A standalone, interactive digital terminal that allows customers to independently browse menus, customize orders, and make payments without staff assistance.
- Server Farm
- A large collection of networked computer servers, often used for demanding computational tasks, where applications can offload processing power from individual devices.
- Server Logs
- Logs that record system-wide events and activities across all tenants, distinct from individual tenant-specific action logs.
- Shift
- A defined operational period during which a point-of-sale (POS) terminal or an employee conducts business, typically associated with recorded start and end times and accumulated sales.
- Shift Sales
- The total monetary value of sales transactions processed by a specific point-of-sale (POS) terminal or an employee during a defined operational shift.
- SKU
- Stock Keeping Unit. A custom, internal, and unique alphanumeric code assigned to a specific item in a retailer's catalog for reporting and inventory management.
- SLA
- A Service Level Agreement is a contract between a service provider and a customer that defines the level of service expected from the provider, outlining metrics, responsibilities, and remedies.
- Soft Opening
- A trial period for a new business, typically a restaurant or retail store, operating with limited capacity or services before its official grand opening.
- SPLIT BILLS
- A feature that allows the total amount of an order or bill to be divided and paid for separately by multiple customers or payment methods.
- Start of Shift Date & Time
- The recorded date and time when an operational period for a point-of-sale (POS) terminal or employee begins, initiating sales activity.
- Statement
- A report within YumaPOS that can be generated to show transactional lists with a specific counterparty over a defined period.
- Stock Control
- The comprehensive process of managing inventory levels within a business, including tracking stock, ordering, receiving, storing, and issuing goods to optimise availability and minimize costs.
- STOCK ON HAND
- The total quantity of a specific inventory item that is currently available in physical stock at a given time.
- STORAGE AREAS
- Designated locations within the system where inventory may be held, allowing for tracking of stock in different physical or logical spaces.
- STORE
- A distinct physical or virtual location of a business within the YumPOS system, where inventory is managed, sales occur, and specific menu categories can be made available.
- Store time
- The local time zone of a specific store where a transaction was recorded. This is often displayed alongside UTC for clarity regarding when an event occurred locally.
- Sub-Categories
- A secondary level of organization for menu items or products, allowing for more detailed classification and reporting beneath main Categories.
- Supplier Invoice
- A bill issued by a supplier to a business for goods or services provided, detailing the products, quantities, and amount due.
- Surcharging
- An additional fee applied to a transaction, typically by the merchant, to cover the cost of processing certain types of payments, such as credit card transactions.
- SYNCHRONISE MENU
- A specific action within the POS APP to pull the latest menu data and updates from the BOM (Back Office Management) system.
Tt
- Tags
- Predefined labels or attributes that can be assigned to YumaPOS menu items, stores, or other entities to group them for statistical analysis and reporting.
- Tenant
- In a multi-tenant software architecture, a tenant refers to a group of users who share a common instance of the software but have their data, configurations, and user management isolated from other tenants.
- Terminal
- A specific point-of-sale (POS) device or workstation within a store where transactions are processed. The YumaPOS Dashboard can report on the number of active terminals.
- Terminal Action
- A category of actions or events performed at a specific point-of-sale terminal or device within the system.
- Thermal Labels
- Specialized labels designed for use with thermal printers, which create images by heating specific areas of the label, eliminating the need for ink or toner.
- Total Sales
- The aggregate monetary value of all sales transactions processed by a point-of-sale (POS) terminal for an entire specified date.
- Transaction
- A record of any completed interaction in the POS system, such as a sale, refund, or void, including details like items purchased, payment method, and the employee involved.
- Transactions / Employees
- A specific menu item or report in the Back Office Management console designed to display transaction history, sorted or grouped by the staff member who performed them.
- Transactions list
- A dedicated view within the Back Office that displays a historical record of all transactions, typically offering filtering and sorting capabilities.
Uu
- Uber AU
- Uber AU refers to Uber's operations in Australia, which in this context, implies an integration with the YumaPOS system for third-party delivery services.
- Uber Eats
- A third-party food delivery platform that integrates with YumPOS, allowing menu categories and items to be available for online ordering through its system.
- Uber Integration
- A system connection within YumaPOS that allows for the import of sales data from Uber's platform, facilitating order processing and customer data collection.
- UOM
- Unit of Measure. The standard unit used to quantify a MENU ITEM's quantity, such as 'kg', 'each', or 'liter'.
- UPC
- Universal Product Code. A standardised, external, and universal numeric code (barcode) that identifies a product, regardless of where it is sold.
- UTC
- Coordinated Universal Time. A globally recognized time standard used as a basis for civil time in many parts of the world. It provides a consistent reference point for transaction recording times.
Vv
- VENDOR INVOICE
- A document entered into YumaPOS that records the purchase of INVENTORY ITEMS from a vendor, assigning a cost to each item.
- Verifone Navigator
- An award-winning accessibility feature developed by Verifone, designed to assist visually impaired individuals in using their pinpad devices.
- Void
- A transaction or order that has been canceled or invalidated, typically reported as a Key Performance Indicator in the YumaPOS Dashboard.
Ww
- Waiter APP
- A mobile application designed for staff, specifically waiters, to take orders and manage customer requests within a restaurant environment, integrating with the POS system.
- Web APP
- A web-based application used by a business in lieu of a fully blown website. Owners are able to display opening hours and details to potential customers, It includes the eSHOP for viewing goods & services, placing orders online, or interacting with the system,
- Wholesale
- A type of inventory transaction used when INVENTORY ITEMS are processed or re-categorized for large-scale sales or distribution to other businesses.
- Write-off
- The process of formally removing inventory items from stock due to reasons such as damage, loss, or obsolescence, which reduces the recorded inventory count.
Xx
- xDSL
- A family of technologies that provide internet access by transmitting digital data over standard telephone lines, including ADSL and VDSL, often used as primary internet links.
- XLSX
- A file extension for an XML-based spreadsheet file format used by Microsoft Excel, typically used for reports and data export.
Yy
- YumaPAY
- YumaPAY is the named eftPOS solution provided by YumaPOS for processing electronic payments.
- YumaPOS
- The name of the Point-of-Sale (POS) and inventory management software platform where vendor and counterparty data is managed.